From our Operation Center, we can monitor your systems proactively. This enables us to detect any sign of disturbance or malfunction in an early stage, which in turn allows for the fast resolve of the incident. In some situations, we will even be able to act preventively and nip an incident or malfunction in the bud. Without precious travel time. If there's a problem with a camera or a harddisk that's almost reached it's max capacity, we will be automatically notified so we can immediately take (remote) action.
Only if a problem cannot be fixed remotely, we will send one of our technicians to your location. Generally, we will know exactly what's going on, so we can send the best equipped specialist to you. It doesn't get any more efficient than this.